Terms & Conditions
CO-OWNERSHIP TERMS AND CONDITIONS
OUR TERMS
1. THESE TERMS
1.1 What these terms cover. These are the terms and conditions which apply where you become a co-owner of fine jewellery, luxury watches or designer bags made available through us.
1.2 Why you should read them. Please read these terms carefully before you finalise your application to become a co-owner. These terms tell you who we are, how we will make available a share to co-own jewellery or designer bags to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. MORE Luxury Club Ltd is a company registered in England and Wales, Unit 5, Drakes Courtyard, 291 Kilburn High Street, London, NW6 7JR. More Luxury Club Ltd company registration number is 14829255.
2.2 How to contact us. You can contact us by telephoning +44 203 579 3504 or by writing to us at concierge@moreluxury.club or WhatsApp +44 07760211113.
2.3 How we may contact you. If we have to contact you we will do so by telephone, text or by writing to you at the email address or postal address you provided to us on our platform when you joined our circular luxury club
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. OUR CONTRACT WITH YOU
3.1 How we will accept your application to become a co-owner. Our application process is as follows; once we have received your deposit or other fees as required, we will ask for you to verify your identification through an integration on our website, Passbase. We will then set up a meeting with you via Zoom or in person to finalise the verification process. We will then confirm that your application has been accepted and that you are now a co-owner in a piece of jewellery or designer bag. (“Co-Owner Confirmation”). At this point a contract will come into existence between you and us on these terms. We reserve the right to not issue a Co-Owner Confirmation and return any monies paid to us, in the event that we are unable to accept your application for co-ownership. You must meet the following minimum conditions to apply:
3.1.1 You must be over the age of 18.
3.1.2 You must be a UK resident.
3.1.3 You must not have been personally bankrupt within the last 5 years (10 years if a business bankruptcy).
3.1.4 You must not have received a CCJ (County Court Judgment) within the last 6 years .
3.1.5 You must not have an IVA (Individual Voluntary Arrangement) or a Debt Relief order in the last 5 years.
3.1.6 You or any person living with you must not have any unspent criminal convictions (excludes motoring convictions).
3.2 If we cannot accept your application. If we are unable to accept your application for co-ownership, we will inform you of this and will return any monies you have paid to us. We might have difficulty in obtaining a jewellery piece or designer bag, or other circumstances which we could not reasonably plan for.
3.3 We only provide for co-ownership in the UK. Our website platform is solely for the promotion of co-ownership of jewellery and designer bags in the UK. You must be resident in the UK, as unfortunately, we do not accept applications for co-ownership from addresses outside the UK at this time.
4. COVETT x Front Row STRUCTURE
Circular Luxury Members. We will only accept Co-owner Application Forms to apply for co-ownership of a jewellery piece or designer bag if you agree to become a member of our circular luxury club and pay the annual fee. All co-owners must operate in accordance with these terms and have registered as a ‘Circular Luxury Member on our website.
4.1 How does Co-ownership work. Once registered as a Circular Luxury Member, you can apply to become a co-owner in a jewellery piece or designer bag, by filling out the paying a deposit towards a specific jewellery piece or designer bag. All of our co-owners are vetted by us as part of the application process. During the time of the contribution for their share of any item (“Co-Ownership Deposit”) you must agree to these terms as a Co-owner. This is to ensure the Co-owner meets a certain standard of care when in possession of each item she co-owns and will be done in person or via Zoom by a member of the Front Row and Covett teams. If a Co-owner is deemed by us to not meet the requirements as part of the application process, any money paid to us will be refunded.
4.2 If the application is accepted by us by way of us issuing our Co-Owner Confirmation and your payment to us of the Co-Ownership Fee in accordance with these terms, you will co-own one-fifth (20%) of each item of jewellery or designer bag you apply to become a co-owner of. Your share will be worth 20% of the total value of the item.
4.3 Possession of your item. Being a co-owner means that you are granted possession of the jewellery piece or designer bag of which you are a co-owner for 10 weeks per annum. These weeks can be used in 1-, 2-, 3- or 4-week increments. If a special arrangement is required, that can be made with us, through our Concierge service. Whilst the jewellery piece or designer bag is in your possession and worn only by you. If you are not wearing the jewellery, it must be hand carried by you, under your close personal custody and control, or locked in a safe which meets minimum specifications, which will be verified by a member our team (see clause 5.4). You are not permitted to let any other person wear any co-owned items (jewellery or designer bags) while it is in your possession and to do so will be in breach of these terms.
4.4 The jewellery piece or designer bag outside of your possession period. The jewellery piece or designer bag will be in the possession of other co-owners who have also agreed to these terms, as a co-owner of that jewellery piece or designer bag. If you have a special event or would like to have possession of the item when it is not within your possession period, we will do our best to broker an agreement between you and the other co-owner(s) whose possession period your request crosses over with. If this is not possible, our Covett Concierge will attempt to find a suitable loan from our existing stock, subject to an additional nominal charge and delivery fee.
5. JEWELLERY
5.1 Jewellery may vary slightly from their pictures. The images of the jewellery on our website have been taken by a professional jewellery photographer who has made every effort to display the colour, clarity, and details of each piece of jewellery accurately. We cannot guarantee that the actual item accurately reflects the colour of the jewellery. Your item of jewellery may vary slightly from those images. Although we have made every effort to be as accurate as possible because our items are individual pieces, all sizes, weights, capacities, dimensions and measurements indicated on our website have a 3% tolerance. All written information about the jewellery is provided from the seller to our brokers and is provided for the purposes of understanding the piece with as much detail as available.
5.2 Jewellery presentation may vary. The presentation of each piece of jewellery may vary from that shown on images on our website, although all presentation boxes or cases will be chosen to ensure that the jewellery item is received by you in the safest way, preserving the integrity of the jewellery piece.
5.3 Measurements. Where we provide details of any measurements of the jewellery pieces, these are provided as accurately as possible, however you are responsible for ensuring that the measurements will allow you to wear the jewellery piece in the manner you wish.
5.4 Storage. All jewellery items, while not being worn, should be stored in a safe approved by us (see clause 4.3). Generally, we require each safe to have a ‘cash rating’ of ten times the market value of each item of jewellery stored within it. We permit you to store items in a hotel safe, if you are staying in that hotel, provided that the hotel safe meets the relevant safe requirements.
5.5 Cleaning. Before you receive your jewellery item for your possession period, we will check it for any loose stones or damage and ensure it is professionally cleaned and sanitised. Should an item require cleaning whilst in your possession, you are only permitted to clean each item with mild hand soap only. In the event that you use any other cleaning products or any cleaning of the jewellery item causes any damage to the jewellery item, then you will be responsible for any damage caused to the jewellery item, including making good any damage caused and restoring the jewellery piece to the same standard that you received it.
5.6 Maintenance. Each item of jewellery will go through bi-annual maintenance whereby the item will be professionally cleaned and checked for weaknesses, and if required, repaired. This will take place during a period when the piece is with Covett and will not affect the co-owners’ time allocation.
5.7 What happens if the item is lost, stolen or damaged. Jewellery items that are lost or stolen are covered by our insurance, subject to any exclusions in the insurance policy. We require you to report any lost or stolen items to both us and the police as soon as possible. Any damage to an item caused by normal wear and tear are covered by your maintenance fee (as described below) and will be fixed at no extra cost to you.
5.8 Negligent Damage. If whilst in your possession, the item is damaged through owner negligence, for example, failing to wear the item properly or using chemical cleaners, you will be responsible for the cost of any professional repair or cleaning we undertake to repair the damage. If the damage is irreparable, you will be liable for the cost of a similar replacement item, equal in value at the agreement of the remaining co-owners.
5.9 Insurance. All our jewellery is fully insured for loss or damage subject to each co-owner agreeing to and abiding by these terms and conditions. All jewellery, whilst in your possession, should either be worn, hand carried under your control or locked in an approved home or hotel safe. You are not required to insure any item yourself. Exclusions:
5.9.1 Loss or Damage occurring outside of the United Kingdom if You have been, or intend to be, away from the United Kingdom for more than 60 consecutive days.
5.9.2 Any routine repair, servicing, inspection, maintenance, cleaning, alteration or restoration costs.
5.9.3 Loss or Damage caused by or resulting from natural ageing, wear and tear, gradual deterioration, inherent or latent defect, rust or oxidation, moth or vermin, other than Loss or Damage resulting from wear and tear or mechanical derangement to a clasp, setting or other fastening, carrier or container.
5.9.4 Scratching, denting or cosmetic only damage
5.9.5 Any Loss or Damage to Jewellery and watches away from either your home or another private dwelling in the UK where You are staying temporarily, unless the item is:
a) worn by You, or
b) carried under Your close personal control or c) Kept in a locked safe
d) Kept in a locked gym locker whilst you remain on the gym premises
5.9.6 Loss from baggage unless carried by hand under your personal supervision
5.9.7 Any theft from an unattended motor vehicle.
5.9.8 Electrical or mechanical fault or breakdown.
5.9.9 Any unexplained disappearance of any Item Insured.
5.9.10 Loss or damage caused by or resulting from criminal or deliberate acts committed by you.
6. DESIGNER BAGS
6.1 Designer bags may vary slightly from their pictures. The images of the designer bags on our website have been taken by the brand or in the case of the pre-loved items by a professional photographer who has made every effort to display the colour and details of each bag accurately. Although we have made every effort to be as accurate as possible because our items are individual pieces, all sizes, weights, capacities, dimensions and measurements indicated on our website have a 3% tolerance. All written information about the designer bags is provided by the brands or from the seller to our brokers and is provided for the purposes of understanding the bag with as much detail as available. Condition information will be provided with all pre-loved designer bags, based on the brokers examination. Certification of authenticity of pre-loved bags will be issued to us via the broker or to you via our authentication team.
6.2 Designer bag presentation may vary. The presentation of designer bag may vary from that shown on images on our website. You will receive your bag in Covett x Front Row branded reusable packaging. In the case of all new designer bags, the bag will be in its dust bag (if provided by brand) and this dust bag must be kept in pristine condition and be returned each and every time you return your designer bag.
6.3 Measurements. Where we provide details of any measurements of the designer bags, these are provided as accurately as possible, however you are responsible for ensuring that the measurements will allow you to wear the designer bag in the manner you wish.
6.4 Storage. All designer bags, while not being worn, should be stored in a safe and secure location. Hermes designer bags will be required to be store securely in a safe when not worn (see clause 4.3). Generally, we require each safe to have a ‘cash rating’ of ten times the market value of each item stored within it. We permit you to store items in a hotel safe, if you are staying in that hotel, provided that hotel safe meets the relevant safe requirements.
6.5 Care and cleaning. Before you receive your designer bag for your possession period, we will check it for any issues or damage and ensure it is professionally cleaned and sanitised on a regular basis. We ask that you treat your bag with love and respect so that you and your fellow co-owners can enjoy it in pristine condition for years to come. Should an item require cleaning whilst in your possession, please contact our team to speak with them about proper care. Upon return we will notify you of any issues . Remember normal wear and tear is covered in your servicing fee. Any damage caused to the designer bag due to your negligence will be your liability and the cost of restoring the bag will be added to your next monthly service fee (see clause 6.8).
6.6 Maintenance. Each designer bag will go through an annual maintenance whereby the item will be professionally cleaned and checked for issues, and if required, repaired. We will endeavour to have this done during a period when it will not affect the co-owners’ time allocation.
6.7 What happens if the item is lost, stolen or damaged. Designer bags that are lost or stolen are covered by our insurance, subject to any exclusions in the insurance policy. We require you to report any lost or stolen items to both us and the police as soon as possible. Any damage to an item caused by normal wear and tear are covered by your maintenance fee (as described below) and will be fixed at no extra cost to you.
6.8 Negligent Damage. If whilst in your possession, the designer bag is damaged through co-owner negligence, for example, failing to wear the item properly or using chemical cleaners, you will be responsible for the cost of any professional repair or cleaning we undertake to repair the damage. If the damage is irreparable, you will be liable for the cost of a similar replacement item, equal in value at the agreement of the remaining co-owners.
6.9 Insurance. All our designer bags are fully insured for loss or damage subject to each co-owner agreeing to and abiding by these terms and conditions. All bags, whilst in your possession, should either be worn or locked in your home. Hermes designer bags are required to be lock in a safe due to the high value of the item. You are not required to insure any item yourself. Exclusions:
6.9.1 Loss or Damage occurring outside of the United Kingdom if You have been, or intend to be, away from the United Kingdom for more than 60 consecutive days.
6.9.2 Any routine repair, servicing, inspection, maintenance, cleaning, alteration or restoration costs.
6.9.3 Loss or Damage caused by or resulting from natural ageing, wear and tear, gradual deterioration, inherent or latent defect, rust or oxidation, moth or vermin, other than Loss or Damage resulting from wear and tear or mechanical derangement to a clasp, setting or other fastening, carrier or container.
6.9.4 Scratching, denting or cosmetic only damage
6.9.5 Any Loss or Damage to the designer bag away from either your home or another private dwelling in the UK where You are staying temporarily, unless the item is:
6.9.6 a) worn by You, or
b) carried under Your close personal control or c) Kept in a locked safe
d) Kept in a locked gym locker whilst you remain on the gym premises
6.9.7 Loss from baggage unless carried by hand under your personal supervision
6.9.8 Any theft from an unattended motor vehicle.
6.9.9 Electrical or mechanical fault or breakdown.
6.9.10 Any unexplained disappearance of any Item Insured.
6.9.11 Loss or damage caused by or resulting from criminal or deliberate acts committed by you.
7. SHARES AND PAYMENTS
7.1 Payment for your share. You will be required to pay either a deposit as against, or the full share price, as indicated on the platform. Where you pay a deposit, you will be required to pay the remaining balance of the share price prior to gaining access to the co-owned item. Until such time as co-owned item is fully procured by us and we issue our Co-Ownership Confirmation, any monies that you pay to us (whether deposit or otherwise) will be held in trust for you. If the co-owned item cannot be procured as intended, then we will refund any monies you have paid to us in respect of your potential co-ownership in the said item, in accordance with these terms.
7.2 Service fee. In addition to the our annual club membership fee and your co-ownership share price payable, you will be required to pay an ongoing service fee to cover the cost of our insurance, the cleaning of, storage and logistics of delivery and collection of the co-owned item that you are a co-owner of (“Service Fee”). The Service Fee also covers any size adjustments required for watches or bracelets. Your monthly service fee will generally be 1.5% of the total cost of your share. However for shares under £1000, a minimum monthly Service Fee will be £15 per month. The Service Fee is payable each month that you hold your co-ownership share, or annually upon purchase, and then each anniversary, by way of direct debit or bank transfer. The Service Fee may increase in the period that you are a co-owner of an item, to reflect increases in the cost of insurance, maintenance and repairs, delivery charges, cleaning services and/or other costs covered by the Service Fee. We will continually endeavour to keep these fees in line with the costs incurred by us.
7.3 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of HSBC from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount. We also reserve the right to withhold possession of your piece until such time as the fees in arears are paid.
7.4 Additional use. If you would like to use the co-owned item that you are a co-owner of for more possession periods than your allotted share allows, then this will need to be agreed with the other co-owners of that item and approved by us (and there is no guarantee that we will be able to obtain agreement to this), including the payment of any additional fees in connection with the additional possession periods which may be agreed.
7.5 Selling your share. If you decide that you no longer want your co-ownership share in a particular item, then provided you have held your co-ownership share for a period of no less than twelve (12) months, you can:
7.5.1 Obtain a credit for the current market price (minus 10% sales fee) of the Co-ownership share, if you wish to trade up to a more expensive item.
7.5.2 Where you wish to sell your co-ownership share, we will place your share on our platform so that other Club Members can purchase your co-ownership share, however until such time as another Club Member purchases your share, you will remain the co-owner and be responsible for payment of all relevant Service Fees during that time, until either another Club Member purchases your co-ownership share, or the end of the twelve (12) month period if you then desire to trade up to a more expensive piece per clause 6.5.1.
7.6 All shares must be sold on our platform. When you want to sell your co-ownership share, our team will list your item for the base price determined by you, the value of your co-ownership share may increase, in accordance with market conditions and offers. If desired, you can pay to have a professional appraisal by a certified partner.
9. YOUR RIGHTS TO MAKE CHANGES
9.1 If you wish to make a change to your application to be a co-owner of an item you have applied for co-ownership of, or to the requested possession period dates when the co-owned item is in your possession to wear, please contact us at least 48 hours before your possession period begins. We will let you know if the change is possible. If it is possible, we will let you know about any additional fees that might be payable in order to comply with this request, the timing or availability as to when that items is available or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
10. OUR RIGHTS TO MAKE CHANGES
10.1 Changes to an item. As we informed you in the description of each item on our website, we may make changes to these terms or the item, but if we do so we will notify you and you may then contact us to end the contract and receive a full refund before the changes take effect.
11. COLLECTION AND DELIVERY
11.1 Delivery costs. The costs of delivery and collection of the item to/from you 4 times per year are included in the Service Fee payable by you in accordance with these terms. Additional usage will need to pay an additional delivery fee which will be a passthrough from our logistics partners to you. In the event in which one a co-owner is being lent a piece by More or another co-owner, delivery changes will apply.
11.2 When we will provide the item. During the process of applying to be a co-owner, we will let you know when we will provide access to your piece, subject to the possession periods that are agreed with you through the website. Quarterly you will have the opportunity to request the dates you want possession, three months in advance of the period. Requests for date trades, can be made at any time. You can choose to “bypass” possession during any given month. However, you are still responsible for the monthly service fee for the month bypassed.
11.3 Delivery time. A member of our team or our logistics partners will deliver the items directly to you, at the address you have provided. Delivery of each item must be signed for by you. Delivery times will be during a four-hour window on the day you are due to receive the item unless otherwise arranged with the Covett concierge 48-hours in advance. We can deliver your item to your place of work as long as it is in London.
11.4 We are not responsible for delays outside our control. If delivery of the item of item is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.
11.5 If you are not at home when the item is delivered. If you are not available at your home or work address to take delivery of the item, we will text you informing you of how to rearrange delivery. Any further delivery attempt will be at your own expense. You can arrange to pick up your item if that is more convenient.
11.6 If you do not re-arrange delivery. If after a failed delivery to you, you do not re-arrange delivery, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. We also reserve the right to let another co-owner use that item during your period of possession.
11.7 Your legal rights if we deliver late. You have legal rights if we deliver any item late. If we miss the delivery deadline for any items then you may treat our contract as at an end straight away if any of the following apply:
11.7.1 we have refused to deliver the item(s), as long as all service fees are current
11.7.2 delivery within the delivery deadline was essential (taking into account all the relevant circumstances, clause 11.4).
11.8 Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 11.4, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
11.9 Collection. When your period of possession is over, a member of the our team or one of our partners will pick the item up from the address you have provided and each item will be assessed for any damage and, with jewellery items, tested to ensure any stones have not been replaced or altered. If you require collection from a different location, you must contact the our Concierge team at least 24 hours prior to your collection date.
11.10 When you become responsible for the item. The item will be your responsibility from the time we deliver the item to the you at the address you gave us to the time we collect the item from you.
11.11 What will happen if you do not give required information to us. We may need certain information from you so that we can supply each co-owned item to you, for example, your address and any authorised agent. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (see clause 12.1) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the item(s) late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
11.12 Reasons we may suspend the supply of items to you. We may have to suspend the supply of a item to:
11.12.1 deal with any urgent repairs or cleaning of an item;
11.12.2 update the item to reflect changes in relevant laws and regulatory requirements;
11.12.3 make changes to the item as requested by you or notified by us to you (see clause 9)
11.12.4 outstanding service fees owed to Covett x Front Row
11.13 Your rights if we suspend the supply of items. We will contact you in advance to tell you we will be suspending supply of an item unless the problem is urgent or an emergency. If we have to suspend the item for longer than three one-week periods whereby you can use the item, we will adjust the price so that you do not pay for that item while they are suspended.
11.14 We may also suspend supply of the items if you do not pay at fees due to us. If you do not pay any fees due to us when you are supposed to in accordance with these terms and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the items until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the items. We will not suspend the items where you dispute fees that are due to us. As well as suspending the items we can also charge you interest on your overdue payments (in accordance with these terms).
12. YOUR RIGHTS TO END THE CONTRACT
12.1 You can always end the contract for the supply of an item before it has been completed. You may contact us to end your contract for co-ownership of an item at any time prior to taking access of that item. in addition, you always have rights where a item is faulty or mis-described (see clause 13, "If there is a problem with the items").
12.2 What happens if you have a good reason for ending the contract. If you are ending a contract for a reason set out at 11.2.1 to 11.2.4 below, then subject to clause 6.4, the contract will end immediately and we will refund you in full for any Co-Ownership Fees you have paid and/or Service Fees for services which have not been provided or have not been provided properly and you may also be entitled to further compensation. The reasons are:
12.2.1 we have told you about an upcoming change to the item or these terms which you do not agree to (see clause 9);
12.2.2 we have told you about an error in the price or description of the item you have applied to be a co-owner of and you do not wish to proceed;
12.2.3 there is a risk that supply of the items may be significantly delayed because of events outside our control; or
12.2.4 you have a legal right to end the contract because of something we have done wrong (but see clause 10.7 in relation to your rights to end the contract if we deliver late.
12.3 What happens if you end the contract without a good reason. If you are not ending the contract for one of the reasons set out in clause 11.2, then, subject to clause 6.4, the contract will end immediately and we will refund any sums paid by you in respect of such co-owned items where we cannot provide the items in accordance with these terms, but we may deduct from that refund reasonable compensation for the net costs we will incur as a result of your ending the contract.
12.4 What happens if you end the contract without a good reason. Unless you have a right to end the contract immediately (see clause 11.2), the contract will not end until such time that the co-owned item, provided that this is after the 12-month initial period and subject to clause 6.4., has been sold on our platform to another co-owner. We will refund any advance payment of fees you have made to us in respect of such items which will not be made available to you.
12.5 Returning items after ending the contract. If you sell your share to another co-owner, you will no longer have access to the co-owned item and must return said item before the sale is finalised.
13. OUR RIGHTS TO END THE CONTRACT
13.1 We may end the contract if you break it. We may end the contract at any time by writing to you if:
13.1.1you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
13.1.2you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the items;
13.1.3you re-locate outside of the United Kingdom;
13.1.4you do not, within a reasonable time, allow us to deliver the items to you or collect the items from you; or
13.1.5 You violate any of the Owner T&Cs for the handling of the co-owned item(s) while in their possession.
13.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 12.1 we will refund any money you have paid in advance for items we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
14. IF THERE IS A PROBLEM WITH THE ITEM
14.1 How to tell us about problems. If you have any questions or complaints about the item, please contact us. You can telephone us at +44 203 579 3504 or write to us at concierge@cove.tt or WhatsApp at +44 07760211113.
14.2 Summary of your legal rights. We are under a legal duty to supply items that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the item. Nothing in these terms will affect your legal rights.
|
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. If your item is goods, for example, jewellery, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your item your legal rights entitle you to the following: up to 30 days: if your goods are faulty, then you can get an immediate refund. up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases. up to six years: if your goods do not last a reasonable length of time, you may be entitled to some money back. |
14.3 Your obligation to return rejected items. If you wish to exercise your legal rights to reject items, you must allow us to collect them from you. We will arrange this directly with you.
14.4 Your right to change your mind. We, More Luxury Club Ltd of Unit 5, Drakes Courtyard, 291 Kilburn High Street, NW6 7JR offer the following guarantee which is in addition to your legal rights (as described in clause 13.2) and does not affect them. If you change your mind about an item either before it is procured by us, or if we already that hold that item, before it is delivered, please contact us to arrange for a full refund of your Co-ownership share price. This guarantee is only offered to consumers resident in the UK.
15. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
15.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during your co-ownership application process.
15.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the items as summarised at clause 13.2.
15.3 We are not liable for business losses. We only supply the items for domestic and private use. If you use the items for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
16. HOW WE MAY USE YOUR PERSONAL INFORMATION
We will only use your personal information as set out in our Privacy Policy. You can find our Privacy Policy on the Covett website at www.cove.tt
17. OTHER IMPORTANT TERMS
17.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within one month of us telling you about it and we will refund you any payments you have made in advance for items not provided.
17.2 Transferring your rights to someone else. You cannot transfer your share to someone else in accordance with clause 6.4, however, shares can be gifted or willed in the event you pass away provided that it is done through a formal and legal transaction, with notice to us and upon the gifted party applies to be a Covett Co-Owner and acceptance by the transferee of all of these terms of being a co-owner.
17.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
17.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
17.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the items, we can still require you to make the payment at a later date.
17.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law, and you can bring legal proceedings in respect of the items in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the items in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the items in either the Northern Irish or the English courts.
17.7 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact an alternative dispute resolution provider.
MORE LUXURY CLUB LTD
January 2024
Acknowledgement and Agreement to Terms and Conditions:
I acknowledge that I have read the More Luxury Club Co-Ownership Terms and Conditions, and I understand that I must comply with them as a Co-Owner of any co-owned items that I co-own or borrow as part of my co-ownership agreement.
You agree to these terms and conditions when you purchase your share. In addition, we will send you a copy for your signature, so that you can keep that with your records.
